I met Kathrin Siemer at one of our Oculus Summits in Europe around 8 or 9 years ago. One of the themes of that Summit was HR. It was such a pleasure to meet someone who shared the interest that I had for taking great care of the people that we work with. At the time she was the practice manager for a rapidly growing equine practice in Germany. I was able to visit the practice 3 years ago and I was so impressed at how their people first attitude helped propel their growth. When I found out that Kathrin started her own coaching business I knew we had to have her on the podcast. I hope you enjoy her insights on what makes a great Human Resource program.
I created McKee-Pownall Equine Services with my wife, Dr. Melissa McKee, in 2002. Since then we have grown to include 4 equine hospitals. Even as a veterinary student I have had a strong interest in the business side of veterinary practice. I realized that having a strong business foundation in a hospital or clinic will give the framework to hire the best vets and staff and provide the best medical care. You can’t do that if the veterinary owner hates the business side of things or if the veterinary hospital is struggling to pay its bills because of poor financial management.