Human ResourcesPodcasts

Hire The Smile Episode 14: The Customer Isn’t Always Right

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss the premise that the customer is not always right!  The discussion begins with an article about customer entitlement and the effect that has on staff, drawing comparisons to the veterinary industry. The second article talks about how some overworked practices are trying to reduce the number of problem clients on their books.

As always if you have any questions or would like to hear us discuss a topic please reach out to info@oculusinsights.net or visit www.advicebyoculus.com and www.oculusinsights.net

Articles:

Practices using pandemic to shed problem clients – report

The Customer Is Not Always Right

Book:

Setting the Table: The Transforming Power of Hospitality in Business

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