In today's episode, Dr. Mike Pownall and Katie Ardeline discuss the premise that the customer is not always right! The discussion begins with an…
Author: Katie Ardeline
Hire The Smile 13: Our 2021 Human Resource Wishlist
In this episode, Dr. Mike Pownall and Katie Ardeline discuss their Human Resources Wishlist for 2021 in lieu of a Year in Review of…
Hire The Smile Episode 12: Getting Ahead with Appreciation
In this episode, Dr Pownall and Katie Ardeline discuss gratitude and appreciation and how it can help employees to focus on what matters, according…
Hire The Smile Episode 11: Developing Resiliency in Veterinary Medicine
In today's episode, Katie Ardeline and Dr. Mike Pownall talk about developing resiliency in veterinary medicine. They introduce a new service, Advice by Oculus,…
Hire The Smile Episode 10: Responsible Leadership
In this episode, Dr. Mike Pownall and Katie Ardeline discuss articles surrounding responsible leadership. If you have any questions or topics you would like…
Hire the Smile 9: The Need for Employee Engagement for a Successful Veterinary Practice
In this episode, Dr Mike Pownall and Katie Ardeline discuss employee engagement and the value of surveying your employees for a successful veterinary practice.…