Article originally published in Horse and People Magazine October 2018 We love our horses. We love the companionship, the lessons they teach us, the…
Author: Mike Pownall DVM MBA
I created McKee-Pownall Equine Services with my wife, Dr. Melissa McKee, in 2002. Since then we have grown to include 4 equine hospitals. Even as a veterinary student I have had a strong interest in the business side of veterinary practice. I realized that having a strong business foundation in a hospital or clinic will give the framework to hire the best vets and staff and provide the best medical care. You can’t do that if the veterinary owner hates the business side of things or if the veterinary hospital is struggling to pay its bills because of poor financial management.
The High Cost of Employee Turnover in a Veterinary Clinic
I spend a lot of times presenting to veterinary groups on business management. The one area that attracts the most interest is Human Resources.…
Insights from Oculus #3
Enjoy your weekend reading of the most interesting articles we have read the past couple of weeks. Have you read anything that other veterinarians,…
The Flawed Promise of Technology in Veterinary Medicine
It seems like the topic of technology taking over the veterinary profession is everywhere we look lately. From convention keynote speakers, to online headlines…
Insights from Oculus #2
It has been a tumultuous couple of weeks politically and economically, so the consistency of the business of veterinary management is comforting. From the…
Using the Net Promoter Score to Measure Veterinary Client Loyalty
In any business loyal clients are our favourite clients. They share many characteristics: they buy more, they are easier to work with, they pay…