In this episode, Dr. Mike Pownall and Katie Ardeline discuss a common challenge in many vet practices, dealing with a high performer colleague that…
Category: Human Resources
Hire The Smile 21: Employee Goals to Improve Practice Performance
In this episode, Dr. Mike Pownall and Katie Ardeline discuss how to properly set attainable soft skill and hard skill goals based on performance…
Hire The Smile 20: Making Difficult Conversations Easier
Referencing Forbes article A Psychologist’s Secrets To Holding Tough Conversations by Kevin Kruse and the book Difficult Conversations: How To Discuss What Matters Most by Douglas…
Using Feedback To Your Advantage
A feature story to our newest podcast episode, Hire The Smile, Episode 19: Using Feedback To Your Advantage My definition of a leader is…
Hire the Smile 15: Making Employee Performance Reviews Easy
In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss a topic close to both of their hearts, employee performance reviews. The foundation of…
Hire The Smile Episode 14: The Customer Isn’t Always Right
In today's episode, Dr. Mike Pownall and Katie Ardeline discuss the premise that the customer is not always right! The discussion begins with an…