The other night my wife, and business partner, and I went out for dinner. We like to be in the mix of the action…
Tag: customer service
What’s The Problem With Millennials?
Picture Credit - When I tell other veterinarians that 98% of the people I work with are female, and 75% of our employees are…
Podcast with Joop Loomans on the EBMS 2016 in Australia
I am very excited to be one of the presenters at the Equine Business Management Strategies (EBMS) program in Sydney, Australia, May 1-5 2016.…
Social Media for Veterinarians with Danielle Lambert
I've been a fan of Daniel Lambert and her Snout School for training veterinarians and their staff about social media for while. She is…
Veterinary Business & Equine Dentistry with Dr. Shannon Lee
I was presenting on veterinary business and pricing models at the Equine Business Management Strategies EU meeting in Paris in November, 2015. During that…
New Opportunities for Technicians in an Equine Veterinary Business
The following is an article I wrote for Partners in Practice, the digital veterinary business management magazine sponsored by Merck Animal Health. The article…