Referencing Forbes article A Psychologist’s Secrets To Holding Tough Conversations by Kevin Kruse and the book Difficult Conversations: How To Discuss What Matters Most by Douglas…
Tag: HR
Using Feedback To Your Advantage
A feature story to our newest podcast episode, Hire The Smile, Episode 19: Using Feedback To Your Advantage My definition of a leader is…
Hire The Smile 17: Fear Free Feedback
In today's episode with Dr Mike Pownall and Katie Ardeline, the conversation surrounds articles that discuss how sandwiching criticism between compliments is confusing and…
Hire the Smile 16: Redefining Burnout
In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss burnout and reference the below podcast episode and article. Why Burnout Happens — and…
Hire The Smile Episode 14: The Customer Isn’t Always Right
In today's episode, Dr. Mike Pownall and Katie Ardeline discuss the premise that the customer is not always right! The discussion begins with an…
Hire The Smile 13: Our 2021 Human Resource Wishlist
In this episode, Dr. Mike Pownall and Katie Ardeline discuss their Human Resources Wishlist for 2021 in lieu of a Year in Review of…