In this episode, Dr. Mike Pownall and Katie Ardeline discuss a common challenge in many vet practices, dealing with a high performer colleague that…
Tag: human resources
Hire The Smile 21: Employee Goals to Improve Practice Performance
In this episode, Dr. Mike Pownall and Katie Ardeline discuss how to properly set attainable soft skill and hard skill goals based on performance…
Hire The Smile 20: Making Difficult Conversations Easier
Referencing Forbes article A Psychologist’s Secrets To Holding Tough Conversations by Kevin Kruse and the book Difficult Conversations: How To Discuss What Matters Most by Douglas…
Using Feedback To Your Advantage
A feature story to our newest podcast episode, Hire The Smile, Episode 19: Using Feedback To Your Advantage My definition of a leader is…
Hire The Smile 17: Fear Free Feedback
In today's episode with Dr Mike Pownall and Katie Ardeline, the conversation surrounds articles that discuss how sandwiching criticism between compliments is confusing and…
Hire the Smile 16: Redefining Burnout
In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss burnout and reference the below podcast episode and article. Why Burnout Happens — and…