In this episode, Dr. Mike Pownall and Katie Ardeline discuss two articles pertaining to trust, empathy and caring for your people. Everything Starts with…
Tag: vet practice
Hire The Smile Episode 4: Leadership Burnout
In this episode Dr Mike Pownall and Katie Ardeline discuss combatting leadership burnout, the Oxygen Mask Theory and how developing practices to deal with…
Oculus COVID-19 Veterinary Resilience Guide Episode 12: Turning the Tables
In this episode, the tables are turned and Dr. Mike Pownall becomes the guest. Regular guest and Oculus Insights Human Resource Specialist, Katie Ardeline…
Practicing telemedicine: added value or increased risk for your practice
If you want to get a group of veterinarians in a heated discussion start talking about Telemedicine. I have been in several meetings when…
Bronwyn Zuchowski on Creating Customer Profiles – Podcast
I was fortunate to attend a workshop that Wynnie Zuchowski led to a group of veterinarians and practice managers on creating buyer personas. I…